Textile Suppliers Ltd serves as a B2B platform, connecting buyers with individual suppliers. Please note that each supplier listed on our platform is fully responsible for their own products, including quality assurance, shipping, and returns. This return policy provides general guidelines; however, specific terms may vary by supplier.
1. Eligibility for Returns
- Returns are typically accepted within 30 days of delivery for items that are unused, undamaged, and in their original packaging.
- Custom or personalized orders are generally non-refundable unless they arrive defective or damaged.
2. Return Process
- To initiate a return, please contact the individual supplier directly, using the contact information provided in your order details.
- Textile Suppliers Ltd acts solely as an intermediary and does not handle the return process directly.
3. Refunds
- Refund processing will vary depending on the supplier’s policies and payment terms:
- LC at sight, LC 90 Days, LC 120 Days: Refunds, if applicable, will be handled per the supplier’s LC terms.
- TT (Telegraphic Transfer): Refunds for TT payments are typically issued directly to your bank account by the supplier within their stated time frame.
- Cash Payments: Cash payment refunds, if applicable, will be managed directly by the supplier.
4. Shipping Costs
- Return shipping costs are generally the responsibility of the buyer unless the product is defective or incorrect, per the supplier’s policy.
- We recommend using a trackable shipping service or purchasing shipping insurance.
5. Exchanges
- Exchanges depend on product availability and the supplier’s policies. Please contact the supplier for details.
For any issues with supplier responsiveness or assistance, please reach out to Textile Suppliers Ltd customer support. We are here to facilitate a positive experience, even though each supplier ultimately manages their own products.
Contact Information
Textile Suppliers Ltd
House#11, Road#5, Sector-7, Uttara-1230, Dhaka
Phone: +880 1817-961718, +880 1821994410
Email: texsuppliers.com@gmail.com, jahirskhan927@gmail.com